With certainty that I’ll appear extremely dumb, the only reason I am posting this article is to COMMEND SouthWest Airlines ...
Last week I was flying from Raleigh-Durham to Kansas City for a speaking engagement. However, I got off the plane in St. Louis (of course, thinking it was Kansas City!). I didn’t realize my mistake until I got to the rental car office and they didn’t have my reservation. Then the rental agent looks at my itinerary and says, ‘Dear, you’re in St. Louis, not Kansas City.” As I turn around, I see a Southwest plane taking off — likely that was my plane and I wasn’t on it!
I literally run back to the ticketing counter and scanned the screens to confirm that I did indeed miss my flight. Sweating and frustrated, I approach the Southwest ticketing counter and meet Joy – I wish I had gotten her last name. She asks, ‘How can I help you?” I noticed her eyes glancing at the sweat falling down my cheek.
I first admit my ignorance and stupidity to Joy about getting off the plane at the wrong airport. Joy didn’t even blink an eye though. Calmly, she just smiled and said, ‘I’ll get you on the next flight dear. Not a problem.’ She went to work on her magical computer and immediately handed me a boarding pass for the next flight. This process took maybe one(1) entire minute.
Right now, I’m waiting for that flight and I won’t miss my keynote presentation this evening at the University of Kansas – still feeling like an idiot though. I’ll have to share this story tonight. It falls perfectly in line with ‘motivational lessons of wisdom.’
THANKS Joy and Southwest — I know who I’m flying next time!
Motivational Speaker, Author