Aside from being a corporate trainer I also own an electrical contracting company and late one night I received a call from someone that was installing their own ceiling fan and couldn’t figure out what wire went where.
When I told him that I could send a man right out he said: “Oh! No, I don’t want to pay anyone to fix it; I just want you to tell me how to fix it myself.” Somewhat shocked, I simply said that for safety reasons and my not knowing his qualifications, (which were obviously limited) I would prefer not to place myself in that situation. He got upset at me and hung up.
This type of attitude seems to be on the rise and one of my thoughts are; Can we be giving away too much information and if so how much is too much?
I am a firm believer in the principle that the more you give, the more you open yourself up to receive and I have even read where some folks say that you should never hold back. But there has to be a tipping point where too much information hurts business.
For example, without going into specifics, I know from my own experiences that the internet has enabled ME to save thousands of dollars over the years because of the information people gave away, where otherwise I would
have had to pay for someone’s services. Auto Mechanics, Accountants, Attorneys, and HVAC Technicians are just a few businesses that never got a call from me because of the information I received for free with just a few clicks of my mouse.
What’s your take? Can you give away too much information and if so how do you decide?
With such an abundance of free information, has the internet forced you to change the way you do business and if so, how?