If the bad habit of talking too much and not listening were a villain, then this is one could kill your business. Here are six powerful tips to help you become a business superhero through better listening.
The villain: Blab Earno
Blab is extremely dangerous. It takes over a person’s mouth and forces it to work overtime, thus preventing the transfer of critical information from one party to another. Blab Earno’s powers are extraordinary. At times it will cast its infamous “blabber brain” spell which makes you focus on what you’re going to say, after another person finishes speaking, instead of paying attention to what that person is saying. Another of Blab’s favorite spells is the “interruptus maximus” which makes people constantly interrupt the person speaking. Blab knows that the better you are at listening and understanding what another person is saying, the greater your chances for success. Therefore, this villain will try to divert your attention from the truth.
Overcoming Blab Earno
The best way to do away with Blab is to keep your mouth closed for longer periods of time. Don’t say as much. Listen, and don’t just pretend to listen. Try to really understand what the person is saying. Give 100% of your attention while the other person speaks. Look into their eyes. When you feel the urge to jump out of your skin to say something, don’t do it while the other person is speaking. Catching that .003 millisecond pause between the other person’s sentences does not count. That’s called interruption.
This is tough to do at first, but you can do it. Risk not making the brightest comment, not showing how much you know, not having the satisfaction of correcting the person that is speaking. Stop reacting to what you hear and listen to understand what is being said in its complete context. Instead of reacting to the person, take a moment to think and then you can respond, after the individual has finished.
A good way to sharpen your listening skills is to ask questions that are based on your understanding of what has just been said. Sometimes you might want to repeat part of what you understand, in the question, to let the other person validate that it is indeed correct.
Summary – To overcome Blab Earno:
1. Analyze your listening habits.
2. Make eye contact with the person speaking.
3. Be still and attentive
4. Work at understanding what is being said.
5. Ask reinforcing questions
6. Do not interrupt the person speaking.
In short become a better listener by becoming less of a blab.
Copyright 2012, Diogenes Ruiz
For more information on becoming a business superhero, visit www.superherocards.com
This article is an excerpt from the workbook entitled "Unleash the Super Hero Inside" by Diogenes Ruiz