Details, Details, Details!” That’s what my boss used to tell me when my sales were down when I was store manager for Smithfield’s Chicken ‘N Bar-B-Q. I may have thought I was hitting the “big three” (great food, great service, clean restaurant), but in reality I was overlooking some important details. Is the drive-thru moving fast enough? Were two registers always open? Are fries being cooked per order during non-peak hours? Are the restrooms checked (and cleaned if necessary) every hour? You ge…
Continue
Posted on October 28, 2009 at 4:20pm — 2 Comments