Fred T. Gruber Jr.'s Page

The goal of any business is to get the word out to your target market. Whether you place ads in publications, distribute flyers door to door, network or use social media, the objective to get your info in front of as many people as possible. Referral is another great way to build a business. Sometimes you get business just by asking.

Whatever service you provide, make sure that your customers and prospects are aware of it. Don't (ass)(u)(me) that they know. If you are…

You may have provided outstanding service to your customer. They are, overall, pleased with the work you provided but there's just one little thing that they though could be better. They know you worked hard and have proven to be a true professional, so they may feel a little uncomfortable complaining about it. Are you making sure that your customer is welcome to say something?

Many people don't like to complain because they don't want to bother you. Well, make sure that they know…

You've probably received many phone calls and e-mails, soliciting for your business. We'll if you're like me, you dislike this invasive way of doing business. There are many great salesmen that can talk you into spending money you probably shouldn't. These guys can probably sell ice to an eskimo.

We believe in letting our work speak for itself, rather than trying to talk people into something they aren't sure of. We often get asked if we are going to charge more, once we are in the…

I was taught to always say please and thank you, have respect for others and to be kind. In business, this is one of the things that has helped us to give our customers outstanding service.

When doing business with some people, it feels like they forget about you after the sale. 

I am amazed at how many services I call, not to even get a return call. This is bad business. Even if you are too busy, return their call and…